FAQs

Commonly Asked Questions and Answers

Q. Can I choose my own wine in my three delivery months?
A. YES, You choose your own wine mix – compulsory purchase of 1 each of the Reserve Range, then choose 9 remaining bottles from the Geoff Merrill Henley, Reserve or Premium Ranges (Total 12 bottles). You can mix and match whites and reds, or simply select a straight varietal. You can update your wine mix prior to each delivery month by logging into your account here.

Q. If I don’t reply to the email from Geoff Merrill Wines requesting purchase will I be charged for and sent any wine?
A. YES Three attempts will be made to ensure you secure your own selection. If we do not receive an order or reply by the date nominated in our email, you will be dispatched a pre—selected dozen of wine toward the end of the applicable month to fulfill your membership commitment. e.g. you will be emailed in the month prior to your delivery month, by not replying, as per above, you will be charged for and dispatched one dozen wine.

Q. When I join the club and buy a dozen wine, does this wine count towards my three commitments months obligation?
A. Yes. The initial 20% discount is extended to your first dozen wine in good faith that you will purchase a minimum one dozen wine in each the three scheduled delivery months. e.g. If you join our wine club in January would like a case of wine, you will be required to purchase again in March then July and then November annually. You can, however, opt to defer delivery until the closest delivery month to when you have joined.

Q. Do I have to be a member for a certain length of time?
A. Yes, you commit to a 12 month minimum period. Geoff Merrill Wines requests a minimum commitment of one dozen wine in each of the three delivery months. Following your initial purchase and after your further two deliveries, you may cancel your membership via email or written correspondence. e.g. If you purchase more than one dozen wines in your selection month, this does not count as your commitment to purchase for your next selection month.

Q. On the day I join the club, if I only wish to buy only a few bottles of wine, will I still receive members 20% discount?
A. No. All benefits and bonuses do not commence until you purchase a minimum of one dozen wine via the Wine Club page. Once you are registered as a member of our Wine Club and purchased a minimum dozen wine in one sale via the Wine Club page, you are more than welcome to make purchases of less than one dozen throughout the year, excluding your delivery scheduled months.

Q. Are all wines discounted?
A. Yes.

Q. If I have changed address and my wine is despatched to my previous address, will I be charged for re-delivery?
A. Yes. Geoff Merrill Wines accepts no responsibility for wine delivered to an old or incorrect address.
Please ensure you notify Geoff Merrill Wines of any changes to delivery, postal and email address. Or update your details by logging into your account here. Any charges associated with re—directing your delivery through Australia Post will be passed onto you.

Q. If my wine is broken in transit, will I have to pay for replacement bottles and delivery?
A. No. Insurance & handling costs is covered by Geoff Merrill Wines.